After-sales service

After-sale Service Warranty within and after Guarantee Period  

1. Basic requirements of our after-sale service  

1) If any quality problems such as design, manufacture, function or procedure occur within the guarantee period, SCCW shall take full responsibility and bear all the economic losses incurred. 

2) If any quality problems occurs within the guarantee period, SCCW shall provide on-site service after receive the buyer’s notice in 24 hrs. 

3) If any big quality problems occurs out of the guarantee period, SCCW will send maintenance technician to provide visiting service after receive the buyer’s notice in 24 hrs and charge for a favorable price. 

 4) SCCW will provide a lifetime favorable price to the buyer with the materials and spare parts used in system operation, equipment maintenance. 

 The above mentioned are only basic after-sale service requirements, we will make more promises related to quality assurance and operation guarantee mechanism.  

2. After-sale service commitment  

1) Quality and service commitment :

 1.1 After-sale service department: SCCW will set up a after-sale service department and spare parts center specified for Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory Building of Cold Rolling Project and provide professional equipment maintenance engineers. 

1.2 Payment of maintenance expense: All the maintenance expense within the guarantee period shall be borne by SCCW. 

1.3 After-sale service measures within the guarantee period The after-sale service work is an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipments. In order to maintain the good reputation of Hercules, SCCW will strictly observe relevant national regulations about Product-Quality Law and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:  

　　1. Select and appoint engineering technicians and workers who are professionally competent and personally committed to undertake the after-sale service work. Meanwhile set up the service office made up of chief engineer office, project office, technical center, after-sale service department and workshop specialists led and coordinated by marketing and sales department. 

　　2. During the Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory Building of Cold Rolling Project on-site installation and trial un, appoint specialized after-sale service personnel to work at the work place